Frequently Asked Questions

Here are some answers to popular questions about us and products. Looking to get in touch or have other questions not listed? Contact us here.

Instead of the ridiculously high prices you see in stores, we decided to price our products fairly and honestly.

The same exact authentic products you see in stores! 

We were tired of seeing stores charging high prices and decided to do something about it.

We’re meticulous about the brands and products we carry. Every item is 100% authentic and genuine. We’re selective!

Every product that comes into our warehouses in Texas and New Jersey are inspected and checked for quality. We are that serious. All products are stored and shipped in original packaging.

We’ve built a trusted network of brands and suppliers. We only work with suppliers we know and trust: We meet with every supplier in person to make sure they fit our standards to provide you with the best brands. 

Read more about our process here.

Our scientists are currently working hard on package teleportation but until they figure that out, here is our shipping guide!

FLAT-RATE SHIPPING Orders are generally shipped within 1-4 business days using UPS or USPS. Orders over $75 ship free using standard shipping. A flat rate shipping fee of $8 applies to orders under $75.

Orders over $1500 receive free express shipping. We offer express shipping for a flat rate of $20 for orders under $1500.

We currently cannot offer shipping to APO/FPO addresses, Alaska, Hawaii, or US Territories. 

For more details, please refer to our shipping policy.

Yes! We offer free standard shipping for orders over $50 and free express shipping for orders over $1500.

Unfortunately, we do not currently offer international shipping.

We accept payments from major credit card companies like Visa, Mastercard, American Express and Discover.

We also offer Apple Pay, Google Pay, Shop Pay and Paypal.

Plus we offer Klarna and Shop Pay for buy now pay later.

So many options!

Yes, we offer Shop Pay and Klarna currently for buy now pay later options.

Please note: Your eligibility for these options are determined by the companies offering these services.

Fragrance Return Policy:

Customers have 30 days to return items to us once your order has been delivered.

We currently can accept items that are unopened and in original packaging, or have been sprayed a few times to test. 

We understand that this is the only way to truly test a fragrance! 

Items that have been significantly sprayed will not be accepted.

Customers also have the option to select optional package protection at checkout. This protects your order from shipping carrier loss, damage, or theft. This package protection is for fragrances only.

Please reach out to us directly by email: info@luxperfume.com to start the return process.

 Handbag Return Policy:

Customers have 10 days to return items to us once your order has been delivered.

We only accept Items that are in original packaging and with original tags.

Please reach out to us directly by email: info@luxperfume.com to start the return process.

Customers have 2 return options:

1. 
   Once the return has been started, we provide you with a return label. You will receive a refund once our team has approved your return. An $8 shipping label charge will be subtracted from your refund total.
   
2. 
   Get store credit for the full value of your order once we have received and approved your return.  
   

Returns are subject to final approval and inspection by our team. Once a return is approved, you will receive the funds back to your bank within 7 business days. This is subject to the bank's processing time.

We currently use our standard shipping option for all orders. Please find our shipping policy details here.

Store credit will be added to your account within 1-2 days after the return is approved.

Please do proper research and sample in person when available before buying to avoid as many issues as possible. If you have questions about the right product for you, please reach out to us at info@luxperfume.com, and we will have one of our experts get back to you!

If you have any other issues with your order, please reach out to us by email at info@luxperfume.com

Customers also have the option to select optional package protection at checkout. This protects your order from shipping carrier loss, damage, or theft.

This package protection is for fragrances only.