Help Center
Frequently Asked Questions
Here are some answers to popular questions about us and products. Looking to get in touch or have other questions not listed? Contact us here
General
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Instead of inflating prices like you see in stores, we decided to price our products fairly and honestly.
The same items you see in stores!
We were tired of seeing stores take advantage of customers and decided to do something about it.
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We’re meticulous about the brands and products we carry. Every item is 100% authentic and genuine. We’re selective!
Every product that comes into our warehouses in Texas and New Jersey are inspected and checked for quality. We are that serious. All products are stored and shipped in original packaging.
We’ve built a trusted network of brands and suppliers. We only work with suppliers we know and trust: We meet with every supplier in person to make sure they fit our standards to provide you with the best brands.
Read more about our process here.
Shipping and delivery
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Our scientists are currently working hard on package teleportation but until they figure that out, here is our shipping guide!
Please allow 1-4 business days to process your order. Expect an email within 1 Week to let you know your order is on the way!
FLAT RATE SHIPPING: Orders are generally shipped within 1-4 business days using UPS or USPS.
Orders over $50 ship free using standard shipping. A flat rate shipping fee of $8 applies to orders under $50.
We also offer express shipping for a fee of $20.
We currently cannot offer shipping to APO/FPO addresses, Alaska, Hawaii, or US Territories.
Fore details please refer to our shipping policy.
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Yes! We offer free standard shipping for orders over $50.
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Unfortunately, we do not currently offer international shipping.
Payments
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We accept payments from major credit card companies like Visa, Mastercard, American Express and Discover.
We also offer Apple Pay, Google Pay, Shop Pay and Paypal.
Plus we offer Klarna and Shop Pay for buy now pay later.
So many options!
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Yes, we offer Shop Pay and Klarna currently for buy now pay later options.
Please note: Your eligibility for these options are determined by the companies offering these services.
Returns and Protections
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Customers have 30 days to return items to us once your order has been delivered.
We currently only accept items that are unopened and in their original packaging.
Customers now have the option to use package protection by Re:do when checking out. This option is called Protected Checkout.
Opting into package protection at the time of purchase protects your shipment and gets you free returns on your order. We also offer store credit as an option!
If you did not use Re:do protection, you have 2 return options:
- Once the return has been started, we provide you with a return label. You will receive a refund once our team has approved your return. A shipping charge for the return label of $8 will be subtracted from your refund.
- Get store credit for the full value of your order once we have received and approved your return. We do not have shipping charges for this option.
All customers can start a return by going to our customer portal below:
Customer Portal
Returns are subject to final approval and inspection by our team. Once a return is approved, you will receive the funds back to your bank usually within 7 business days. This is subject to the bank's processing time.
We currently use our standard shipping option for all orders. Please find our shipping policy details here.
Store credit will be added to your account within 1-2 days after the return is approved.
Please do proper research and sample in person when available before buying to avoid as many issues as possible. If you have questions about the right product for you, please reach out to us at info@luxperfume.com, and we will have one of our experts get back to you!
If you have any other issues with your order, please reach out to us by email at info@luxperfume.com
- Once the return has been started, we provide you with a return label. You will receive a refund once our team has approved your return. A shipping charge for the return label of $8 will be subtracted from your refund.
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We work with a really cool company called Re:do.
Customers now can use Re:do when checking out. Opt into protection at the time of purchase to protect your shipment and get free returns on orders.
We want to make sure you are taken care of!
